Position Description

We are currently recruiting for a minimum 25 hr/wk. Member Service Representative (up to 18 months) term position in our various branches.  Availability to work on Saturdays is required.

OVERVIEW
Reporting to the Supervisor, Member Services, the Member Service Representative follows a program of education and skills development to acquire products and services knowledge and member service skills to accurately and efficiently provide transactional service to all members.  This position contributes to the overall member service experience that is consistent with Niverville Credit Union’s Vision, Mission and Values. The Member Service Representative  responsibilities include answering members’ questions regarding credit union products and services and referring those members requiring additional advice or assistance to other specialists within the credit union.

KEY COMPONTENTS

• Providing transactional service to members with accuracy, open and closing of memberships and handling cash
• Soliciting new members and contributing to overall business development through service excellence, product knowledge and quality referrals.  Contributing to the achievement of branch sales and service targets and marketing plans.
• Maintaining confidentiality when dealing with transactions, ensuring that member information is kept private and secure.